Valley Energy offers a variety of programs designed to assist customers. Customers can contact the office with questions or to take advantage of any of the services provided in the WE CARE program. Customers with question about their account, gas bill or any literature provided by the company can call or visit the office. It is helpful if you have your account number available when contacting the company.
Payment Arrangements
Payment arrangements can be made for customers having difficulty making payments.
Energy Assistance Program
Programs, like Low Income Home Energy Assistance Program (LIHEAP) and the Dollar Energy Fund for Pennsylvania customers and the Home Energy Assistance Program (HEAP) is available in New York to assist customers with difficulty paying their gas bill.
Revised Due Date
Revised Due Date is a free program designed for active residential customers who are on a fixed income with difficulty paying their bill on time because the due date is inconvenient.
Quarterly Billing
For customers who are 62 years of age or older, quarterly billing is offered as an alternative to monthly billing. This option is available only to New York customers with an average annual bill of $150.00 or less.
Budget Billing
Budget Billing is a voluntary program that eases the highs and lows of your monthly bills. Pay an average amount each month.
Deposits
Customers aged 62 or older are not required to pay a deposit unless service was terminated for nonpayment of bills within the prior six months.
Medical Emergencies
Gas service will not be terminated if a resident of a building is certified by a physician to be seriously ill or have a serious medical condition. Call our Customer Service department at 570-888-9664 or 800-998-4427 for more information.
Third Party Notification
We offer a special Third-Party Notification system to assist people who may be either be away for an extended period of time or those who may need assistance in general.
Landlord Program
Landlords have the option to have service continued at their property in the event a tenant vacates the premises without providing notice. This service may prevent water pipes from freezing during the winter. Forms are available at the company’s office to request this service.
Emergency Services
Investigation of odor complaints or other gas related emergencies is provided at no cost 24 hours a day, 365 days a year.
Call 811 Before You Dig
When installing fence posts, sidewalks, mailboxes, planting trees, or any excavation, there are probably underground facilities somewhere in the vicinity. Call 8-1-1 to place a “One-Call” ticket and know what you don’t know.
Gift Certificates
Valley Energy offers Energy Gift Certificates for purchase for that person or family member on your gift list who are difficult to buy for or for someone you know that may find it difficult to keep up with their energy bills.
