Valley Energy

Natural Gas Distribution Company

On April 28, 2023, Valley Energy filed for a revenue increase with the New York Public Service Commission for the Company’s New York Gas service area. The Company filed the requested rate relief to increase its annual revenues by $300,000, or 13.82% in total revenues. The Company’s last rate increase was in 2018.  The Company requests that the changes to rates go into effect September 1, 2023.  Details of these changes may be found in the Commission’s docket of proceedings at http://www.dps.ny.gov by searching for Case No. 23-G-0227 in the Commission’s File Search function.

Customer Rights & Responsibilities

Customer Rights & Responsibilities

As a natural gas customer, you have certain rights and responsibilities to ensure fair dealings between you and your utility company.

Standards and Billing Practices for Residential Service

The Pennsylvania Public Utility Commission (PUC) has updated its Standards and Billing Practices for Residential Service. “Your Rights and Responsibilities as a Utility Consumer” is a booklet prepared by the PUC to explain the rules regarding a utility’s billing, credit, dispute handling and shutoff practices.

PA Rights as Customer

New York State Public Service Commission (PSC) rules and the Home Energy Fair Practices Act (HEFPA) provide comprehensive protections for residential customers of gas utilities.  This brochure contains basic information about Valley Energy’s policies and procedures and your rights as a customer. You can view our detailed Rights & Responsibilities pamphlet or call our office at (570) 888-9664 or (800)-998-4427 to have one mailed to you.

NY Rights As Customer

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Natural Gas Distribution Company