Standards and Billing Practices for Residential Service
The Pennsylvania Public Utility Commission (PUC) has updated its Standards and Billing Practices for Residential Service. “Your Rights and Responsibilities as a Utility Consumer” is a booklet prepared by the PUC to explain the rules regarding a utility’s billing, credit, dispute handling and shutoff practices.
New York State Public Service Commission (PSC) rules and the Home Energy Fair Practices Act (HEFPA) provide comprehensive protections for residential customers of gas utilities. This brochure contains basic information about Valley Energy’s policies and procedures and your rights as a customer. You can view our detailed Rights & Responsibilities pamphlet or call our office at (570) 888-9664 or (800)-998-4427 to have one mailed to you.
Consumer Advocates
The Pennsylvania Office of Small Business Advocate (OSBA) is an independent agency representing small businesses with 250 or fewer employees in regulated utility matters before the Pennsylvania Public Utility Commission (PUC), state and federal regulatory agencies, and courts.
The Office of Consumer Advocate (OCA) is a state agency that represents the interests of Pennsylvania utility consumers before the Pennsylvania Public Utility Commission (PUC).
